ESG Management
Hyundai Department Store Group is conducting sustainable development through eco-friendliness,
socially responsible management, and the improvement of its corporate governance.
Customers Feedback
Based on the vision of becoming a “company with the highest level of customer trust”,
Hyundai Department Store Group operates with the customer at the center of its operations.
Customer Feedback and Measures
- VOC Operations
- We operate the VOC (Voice of Customer) system to listen to your valuable opinions.
We listen to your feedback with a humble heart and address matters as swiftly as possible.
Consumer-Centered Management
Hyundai Department Store Group always strives to perform better in its customer satisfaction management
to enhance the customers’ happiness and the value of the entire Group.
Consumer-Centered Management (External Recognitions)
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- The Most Trusted
Brand Award
- 9 Consecutive Years - Hyundai Department Store was selected as the winner of the “Most Trusted Brand” Award, hosted by Digital Chosun Ilbo (2021).
- The Most Trusted
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- Korea Service
Grand Prix Hall of
Fame & KMA
Consulting - Hyundai Department Store was selected for the Korea Service Grand Prix Hall of Fame (hosted in 2020 by KSA) and was named as the Grand Winner for Customer Satisfaction in the Department Store Sector in Korea’s industry (hosted in 2021 by KMA Consulting).
- Korea Service
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- CCM
- CCM is a certification system at the Korea Consumer Agency Repository that assesses and verifies whether a business is approaching every activity from the consumer’s point of view and is improving the relevant management activities in a consistent manner.
Hyundai Department Store Group is continuing its efforts to manage and operate the company from the perspective of our customers, with individual CCM certificates for each affiliate.
* Year of certification: Hyundai Home Shopping(2009), Hyundai Livart(2011), Hyundai Department Store (2016)
